Frequently Asked Questions

We offer a range of luxurious 5-star self-catering cottages in Cornwall. Options include two- and three-bedroom cottages, some with private hot tubs. There are also dog-friendly accommodations and properties designed for larger groups.

Yes! We have several dog-friendly cottages, and your furry friend will even receive a welcome goody bag upon arrival. Plus, the surrounding countryside and our onsite dog-paddock and woodlands are perfect for scenic dog walks. There is a doggy shower outside, too.

The Valley offers a wealth of amenities, including indoor and outdoor swimming pools, a fitness suite, spa pool, tennis and squash courts, a games room for rainy days, outdoor children’s play area and woodlands to explore. Our restaurant, Hart of The Valley, provides delicious dining options poolside.

Yes, The Valley is a luxury family holiday park in Cornwall with facilities for all ages to enjoy! Kids can enjoy the swimming pools, table tennis, squash, and during the summer, free on-site activities like meeting exotic animals and professional archery. There is also a games room on our gated site, woodlands to explore and a pixie trail for younger children.

The Valley is ideally located between Falmouth and Truro, making it convenient to visit many of Cornwall’s top attractions, beaches, and family-friendly sites. Find out more about our location.

Yes, we offer a variety of pre-bookable extras, such as welcome hampers filled with local goodies- including local eggs, Cornish milk, artisan bread, locally made jam, as well as additional housekeeping. Head here for more information.

Absolutely! We offer gift vouchers that can be purchased for any amount and used towards any short or long break at The Valley. They make the perfect gift for a loved one.
Contact Us About Gift Vouchers

Yes, free, strong Wi-Fi is available in all cottages, with a faster service in the restaurant and reception area. The Wi-Fi is strong enough for multiple devices to connect at once.

For detailed information on our cancellation and booking terms, please refer to our T’S & C’S.

Before you arrive on holiday, we will send you a link to book private sessions in the indoor swimming pool. As for the free summer holiday and school holiday activities we put on, these you simply need to turn up to. No pre-booking is required!

Check in is between 3pm - 5pm. If you plan on arriving after check in time, this is no problem! Just let us know and we will ensure the self-check in details are sent to you on the day! Please note, if you arrive before check in time, we cannot guarantee your cottage will be ready.

The outdoor pool is open during the summer months, and a code to the entrance gate will be given on arrival. The indoor swimming pool is open for most of the year, and you will be sent a private booking link to book private use before you arrive on holiday.

The outdoor swimming pool is closed from end September- April. The indoor swimming pool is open for most of the year around, but is closed every now and again for maintenance, including the last 2 weeks of November 2024 and 3 weeks in January 2025. If you would like to use the indoor heated swimming pool on holiday, please call before booking to check for any planned closures.

The swimming pools typically sit between 27-30 degrees Celsius.

Between 9am- 9pm. A private booking link to use the squash court will be sent prior to your arrival.

The games room is open between 9am – 9pm. When it is closed, you can always choose from a variety of board games or DVD’s etc to borrow from reception to play. Take them back to your cottage for a fun family games night.

We recommend following the restaurants social media pages for regular updates on menus and opening times, or simply ask our reception team on site or call ahead.

Yes, we have a number of helpful extras you can borrow, simply request these when booking your holiday or prior to your arrival.

Luxury towels and linen are provided as part of your cottage stay. You can always add on extra housekeeping to get fresh towels during your stay, too.

There is a central thermostat so you can heat your cottage however you prefer.

Yes, Sainsbury’s, Asda and Tesco all deliver. Please note, deliveries need to be arranged between 9am and 9pm, and remember to make sure you are in your cottage to accept the delivery! Please use delivery address The Valley, Bissoe Road, Truro, TR3 6LQ. Do not direct drivers to the Stables Bissoe Road - as this is a farm located further up the road.

We have a number of extras you can borrow during your holiday, you can request to borrow and use a BBQ, just please let us know prior to arriving.

We have a small Spar just 10-15 minutes walk away. The nearest larger Supermarkets are in Truro, a short drive away.

Our friendly reception team are on hand to help between 9am – 5pm daily.

Our hot tub cottages in Cornwall will have the hot tubs fully emptied and deep cleaned during every changeover clean.

We aim to offer 5* hotel service, so unlike other holiday villages and resorts we do offer housekeeping and towel changes as an additional service. Find out more here.

Our favourite local beach, Loe beach, is just a 10 minute drive away. Slightly further in Falmouth, you will find Gylly beach – a family favourite.

No, a number of our cottages are completely pet-free and haven’t had dogs inside them before. This means guests with pet allergies do not need to be concerned. We also ask guests to keep dogs on leads around the site, for the sake of other guests.

We take a 25% deposit on booking, and full payment for your holiday is needed 6 weeks prior to arrival.